Hospitality Lessons from the Coalface

Facilitated by Shelina Permalloo – Food Writer, Consultant and TV Chef

Running a hospitality business today takes resilience, creativity and a deep understanding of how people experience food, service and place.

In this engaging and honest workshop, Shelina shares real insights from her own journey, lifting the lid on what it truly takes to build and sustain a successful hospitality venture.

In this engaging conversational session, you will:

• Gain a clearer view of current hospitality trends and the pressures shaping the sector
• Understand how to balance creativity with commercial reality when designing menus, experiences and offers
• Learn how to build a strong, values led team culture that supports consistency and customer loyalty
• Explore the operational habits that separate thriving hospitality businesses from those that struggle
• Discover how to create memorable guest experiences that keep people coming back
• Identify quick wins to improve efficiency, reduce waste and strengthen your bottom line