On Wednesday 22 July, we welcome Jim Smith from insight6 to lead a discussion on retaining Customer Excellence post lockdown.

Many New Forest businesses will be pleased that lockdown is gradually ending, but what does that mean for how you operate, what preparation needs to take place and what needs to happen to ensure that customers like the experience?

This presentation will cover a number of things your business should consider including safety, but will look at the factors that will ensure the business is able to court and convert new clients – and provide the very best service.  Insight6 help businesses improve and maintain great service and customer experiences.

During the Hour, there will be 20 minutes for businesses to share ideas, opportunities or concerns with each other and the rest of the time for the input from our local business experts. There will also be the opportunity to follow up afterwards with NFBP and with the experts.

Please note that this is a virtual Zoom meeting and is free of charge. You do need to book by 1400 on Wednesday. You will then receive an email just after 1400 with the Zoom meeting ID and password to enable you to join the meeting online.