Business Support Hour 16 November 2022 – Shay McConnon: ‘Conflict to Collaborate – The Four Steps’.

New Forest based author and international speaker Shay McConnon shares his presentation ‘Conflict to Collaborate – The Four Steps’.

Conflict eats into time, morale and profits. Managers typically lose 25% of their day to unnecessary conflict. This is time lost for creative productive work. Discover the four steps that defuse explosive situations. Learn how to replace conflict with openness, trust and collaboration. Shay’s entertaining and thought provoking style gives all of us many tips we can apply anywhere, equally useful in a small business, with a corporate client or everyday family life.